Refund policy

At KI Liquidation LLC, customer satisfaction is important to us. We aim to provide accurate product descriptions and reliable service. Please review this Return & Refund Policy carefully before making a purchase.

1. Return Window

We accept eligible returns within 30 days of the date your order is delivered.

To qualify for a return, you must contact us within the 30-day return period. Returns requested after 30 days may not be accepted.

2. Eligible Returns

We accept returns for both defective and non-defective products, including returns due to a change of mind, provided the product meets the eligibility requirements below.

To be eligible for a return:

  • The item must be returned in the same condition in which it was received.

  • New products must be unused and, where applicable, in their original packaging.

  • All included accessories, components, manuals, and other materials must be returned with the product.

  • Proof of purchase, such as an order number, invoice, or receipt, may be required.

Because some of our inventory may include liquidation, overstock, shelf-pull, or customer-return merchandise, the condition of individual products may vary. Any known condition information will be disclosed on the applicable product page.

Items sold “As-Is” or “Final Sale” are not eligible for returns due to change of mind. However, if an item received is materially different from its product description or was damaged during delivery, please contact us so we can review the issue.

3. Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If you receive an item that is damaged, defective, incorrect, or materially different from its description, contact KI Liquidation LLC as soon as possible and within the 30-day return period.

Please provide:

  • Your name

  • Order number

  • Description of the issue

  • Photos or videos showing the product and, when applicable, its packaging

Once the issue has been reviewed, we will provide instructions regarding the appropriate return, replacement, or refund.

4. How to Request a Return

To request a return, please contact our customer service team using the contact information published on our website.

Include your order number and the reason for your return.

Do not send a return without receiving return instructions from us first. Unauthorized returns may experience delays in processing.

Once your return request is approved, we will provide the appropriate return instructions and return address.

5. Return Method

Eligible products may be returned by mail to the return address provided by our customer service team after the return has been authorized.

Customers should retain their shipping receipt and tracking information until the return and refund have been completed.

6. Return Shipping Costs

For returns resulting from a damaged, defective, incorrect, or materially misrepresented product, KI Liquidation LLC will cover reasonable return shipping costs or provide an appropriate return shipping method.

For returns resulting from buyer’s remorse, change of mind, or ordering the wrong product, the customer is responsible for return shipping costs.

Original shipping charges are non-refundable unless the return is due to an error by KI Liquidation LLC or the product arrived damaged, defective, incorrect, or materially different from its description.

7. Restocking Fees

We do not charge a restocking fee on eligible returns unless a different return condition is clearly disclosed on the applicable product page before purchase.

8. Refunds

Once we receive and inspect your returned product, we will notify you regarding the status of your refund.

If approved, the refund will be issued to your original payment method.

Approved refunds are generally processed by KI Liquidation LLC within 5–10 business days after the returned merchandise has been received and inspected.

After we issue the refund, your bank, credit card company, or payment provider may require additional time to post the funds to your account.

9. Exchanges

We accept exchanges for eligible products when replacement inventory is available.

If a replacement product is unavailable, an eligible refund may be issued instead.

Please contact our customer service team before returning an item for an exchange.

10. Non-Returnable Items

The following products may not be eligible for change-of-mind returns:

  • Items clearly marked Final Sale

  • Items clearly marked As-Is

  • Personalized or custom-made products

  • Products that have been materially altered or damaged after delivery

  • Products missing significant components or accessories originally supplied with them

Any product-specific return exception will be clearly disclosed on the relevant product page before purchase.

This does not prevent customers from contacting us regarding products that arrive damaged, defective, incorrect, or materially different from their description.

11. Order Cancellations

If you need to cancel an order, contact us as soon as possible.

Orders that have not entered processing or shipped may be eligible for cancellation and a full refund. Once an order has shipped, it generally cannot be cancelled and will instead be subject to our standard return process.

12. Large Orders, Pallets & Liquidation Lots

Certain pallets, truckloads, bulk lots, and liquidation merchandise may have product-specific return conditions due to the nature and condition of liquidation inventory.

Any different return conditions applicable to these products will be clearly disclosed on the applicable product or checkout page before the customer completes the purchase.

Where no specific exception is disclosed, this standard Return & Refund Policy applies.

13. Contact Us

If you have questions about a return, refund, exchange, or cancellation, please contact:

KL Liquidation LLC
Email: sales@klliquidationllc.com
Phone: +1 (707) 363-0176
Address:849 Jackson St, Napa, CA ,94559

Customer service will provide the appropriate return address and instructions after reviewing your request.